Standard Terms and Conditions

Prices shown are wholesale costs and are subject to change without notice.

OPENING ORDER MINIMUM
$250 per shipping location. Orders under $250 are accepted with credit card only.

REORDER MINIMUM
$150 per shipping location. Reorders under $150 are accepted with credit card only.

ORDER QUANTITIES
Order quantities must be in multiples of each item’s requirement. Orders that do not meet an item’s required quantity will be automatically rounded up to the next multiple.

FREIGHT
Freight cost capped at $15 within the continental United States. To qualify, orders must meet standard terms and conditions. All subsidized freight orders are shipped via FedEx Ground. Subsidized freight terms do not apply to orders that do not meet opening or reorder minimums or orders with special terms or conditions. 

For orders shipping outside the continental U.S., or that do not otherwise qualify for subsidized freight terms, shipping charges will be billed with merchandise.

All orders are shipped FedEx Ground unless otherwise requested. Orders are shipped FOB Oceanside, CA. Backorders are shipped with the freight terms of the original order.

PAYMENT TERMS
Credit Cards: American Express, MasterCard, and Visa are accepted. Net 30 upon approved credit.

NEW ACCOUNTS
New accounts requesting Net terms will be shipped upon credit approval. Please send credit references with order. To expedite delivery, a credit card payment is recommended with the first order.

BACKORDERS
Out-of-stock merchandise will be backordered unless customer has requested otherwise. To be backordered, merchandise must total at least $50; otherwise, it will be marked “out of stock.”

SHIPPING CLAIMS
Freight damages via truck shipments are the responsibility of the carrier. Claims for loss or concealed damage must be filed within 10 days of receipt of goods. Damaged shipments via FedEx must be referred to our customer service department within 10 days of receipt. Please retain all products, packing materials, and paperwork.

PRODUCT CLAIMS
Please refer all issues regarding mis-shipments or defective goods to our customer service department within 10 days of receipt of goods.

RETURNS
All sales are final. Returns are not accepted except in the case of mis-shipment or defective goods. Returns will not be accepted without prior approval and a Return Authorization Number. In the case of refused orders and unauthorized returns, customer will be responsible for the full cost of freight both ways. Additionally, a 10 percent restocking fee may be imposed on refused or returned merchandise. Please contact our customer service department at 888-757-0801.

NO SHARED MARKETPLACE WEBSITES
Beginning January 1, 2021, any reselling of Studio Oh! and Orange Circle Studio products on shared marketplace websites is strictly prohibited. Accounts failing to comply with this policy risk suspension and may be held liable for damages.